Please use the contact form online or email info@oconnellsbakery.co.uk outlining;

• Date of celebration
• Number of guests
• A brief description of style/design required

Once we have made contact and confirmed if the date is free, the date will be reserved for 24 hours. No booking is confirmed until the agreed deposit or full payment has been paid.

After 24 hours, the date may become unavailable if;

• other bookings have been made
• it's less than 7 days before the cake is required

It's your responsibility to book the cake for your event. Circumstances change and for this reason we will not chase enquiries. 

Collection

Please don’t arrive more than 10 minutes early for collection as your order may not be ready. Your order confirmation will have all the information you selected including date, time and collection point.

Liability

Once your order has been collected from our business premises (30 Frogmore Street), O’Connell’s Bakery will not be liable for any damage caused to your order. We do advise that all celebration cakes are transported on a stable surface.

YOU WILL BE ASKED TO COMPLETE OUR LIABILITY FORM OUTLINING THESE TERMS UPON RECEIPT OF GOODS

Payments

A non-refundable deposit of 50% is required to secure your booking on your date of choice for cakes over £50. For cakes less than £50, full payment is required.

Cancellations/Amendments

Should you need to change the date of your booking, please get in touch as soon as possible. If we have the new date available, we will be able to transfer the deposit over. However, we will need a minimum of 28 days’ notice to do this. Should the date need to be cancelled and the booking has already been paid in part/full, you will receive the paid amount back less the deposit. Please note, if cancellations occur 28 days or less before the booking date, no refund will be given.

In the unlikely event that we need to cancel your order for any reason, you will receive a full refund.